Refund policy

In accordance with Australian Consumer Law, we are not required to provide a refund or replacement if you change your mind or have ordered an incorrect item. However, you can choose a refund or exchange if an item has a major problem. This is when the item:

- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please ensure you keep your proof of purchase i.e. your receipt.

ARRANGING A RETURN

To arrange a return of a faulty item for refund, repair or replacement, please email sales@toolxpress.com.au

Be sure to include in your email your full contact details (name, address and phone number), date of purchase and the concerns you have about the item.

Returns will be assessed on a case by case basis and you will be advised the best course of action. This may include returning the item to Tool Xpress or directly to the manufacturer.

Please ensure that you contact us PRIOR to returning the item.

Please note, any refunds provided may not include shippings costs paid at the time of purchase or when returning the item.